Careers

At Marlborough Tiles, craftsmanship meets creativity. We’re a team of artists, technicians, and designers creating some of Britain’s most beautiful contemporary tiles - and we’re proud to supply homes, interior designers and retailers across the UK and beyond. As we continue to grow and evolve into a leading interiors and lifestyle brand, we’re looking for someone exceptional to join our team.

This is a dual-role position combining sales administration and hands-on customer engagement. You’ll play a key part in ensuring our order process runs smoothly from start to finish - from entering and managing orders in our system to liaising with production, logistics and customers to make sure everything arrives perfectly and on time. At the same time, you’ll be actively involved in responding to sales enquiries, running showroom appointments, providing product advice, and following up on quotes.

If you're organised, confident with customers, commercially minded, and happy to get stuck into the detail, this is a unique opportunity to join a creative, close-knit team with exciting ambitions.

KEY RESPONSIBILITIES:

Sales Administration & Order Processing

•    Create and manage any trade, white label and consumer orders using our order management system
•    Set up new trade accounts for interior designers, retailers and contractors
•    Coordinate with the production and warehouse teams to confirm stock levels, plan shipments, and populate production schedules
•    Liaise with shipping companies (e.g., FedEx, World Options) to arrange UK and international deliveries and ensure cost-effective logistics
•    Track and follow up on delayed shipments or issues, seeking compensation where appropriate
•    Assist with ordering materials and supplies for production and office needs

Customer Service & Showroom Support

•    Act as a first point of contact for inbound calls and emails from customers and suppliers
•    Manage appointments and welcome visitors to the showroom, provide tile advice, assist with their design decisions and follow up post-visit
•    Work closely with interior designers and contractors to provide quotes and support the sales journey from enquiry to order
•    Proactively chase outstanding quotes and convert enquiries into confirmed orders

General Support

•    Support general office tasks including label printing, answering phones, and occasional facilities-related responsibilities
•    Prepared to assist with wider sales and marketing tasks including on-site events, dispatching brochures, etc

ABOUT YOU:

•    Organised, detail-oriented, and comfortable managing multiple priorities
•    Confident communicator with a friendly, professional manner
•    Provides exceptional customer service, championing the customer at every stage
•    Commercially aware and proactive in following up leads and quotes
•    Strong numerical and data analysis skills – able to use spreadsheets, create and read reports accurately and confidently
•    Tech-savvy – confident using Microsoft Office and quick to learn new systems (experience with Unleashed Inventory and Craft CMS is a plus)
•    Interested in design, interiors, or artisan manufacturing, or previous experience in a similar industry, is a bonus

WHAT WE OFFER:

•    Competitive salary (depending on experience) – £25,000 to £30,000
•    Full time hours
•    Flexible working considered
•    Pension contributions
•    Free on-site parking
•    A creative, collaborative working environment
•    The chance to work directly with leading interior designers and brands
•    Based in our Head Office in Marlborough

To apply, send your CV and a covering letter to careers@marlboroughtiles.com, telling us why this role is perfect for you.