Careers

At Marlborough Tiles, a tile is where science meets art. A company of makers, artists, technicians and designers, we are leaders in contemporary tiles – pioneering new colours, new shapes, new techniques and new concepts for Britain’s finest homes.

We specialise in the Majolica technique where we paint on the raw glaze and are looking for a hand painter to join our growing and highly skilled team. You will need to have a creative flair and of course a talent for painting! Most importantly you will need excellent observation skills and attention to detail.

INITIAL TRAINING

• Initially understudy our talented hand painters in the majolica technique
• Learn all aspects of hand painting bespoke tiles from our library of designs
• Become proficient in bespoke layout drawing – Create bespoke layouts to scale for customers and liaise directly with them
• Assist the production team in sorting tiles from the kiln and feeding the line
• Learn how to top edge glaze, hand spray, tube line, screen print and stencil

KEY RESPONSIBILITIES

On completion of a successful training period to:-

• Hand paint tiles to order from our library of designs
• Tube line, hand spray, glaze edges and screen print
• Produce layout designs collaborating internally and externally
• Support and contribute to new hand painted product development
• Assist when required in aspects of production and kiln firing

ABOUT YOU

• Have a can-do attitude and a desire to get stuck in
• Good degree of self-motivation and are a team player
• Excellent copy artist with the ability to self-correct
• Enjoy being practical
• Good level of numeracy and IT skills – Microsoft Office 365
• Passion for design, trends, colour and ceramics

• Full time role / part time - a degree of flexibility can be offered for the right candidate
• Training period of 3 months with salary at minimum wage, rising after completion
• Pension contributions
• Staff discount on own brand product
• A creative working environment with the potential to work with leading interior designers and partner brands

To apply, please send your CV, some examples of projects you have worked on and a covering letter telling us why you’re perfect for the role to careers@marlboroughtiles.com

We are looking for a friendly, organised and enthusiastic Sales & Customer Service Assistant to join our team at our Marlborough factory and office. 

This is a varied, hands-on role, primarily supporting our Sales Administrator with the day-to-day running of our busy sales office and providing excellent service to our customers. There will also be opportunities to assist our marketing team with website content, photography, filming and photoshoots. 

The role would suit someone looking for a full-time position although we are happy to consider school hours (Monday to Friday) employment for the right candidate. 

Working as part of our Sales and Marketing team, you will help ensure customer enquiries and orders are handled efficiently and professionally from initial enquiry through to delivery.

No two days are likely to be exactly the same, and you will need to be comfortable balancing different priorities in a busy working environment.

Your responsibilities will include:
 

• Booking customer shipments with freight and courier providers
• Providing customers with product, order and delivery information
• Liaising with customers regarding the progress of their orders
• Handling customer queries or disputes in a professional and helpful manner
• Working with colleagues across production, warehouse and dispatch to help resolve customer queries
• Maintaining accurate customer and order records
• Liaising with freight providers regarding collections and deliveries
• Following up on delivery issues where required
• Preparing and maintaining paperwork and electronic records
• Updating spreadsheets and internal systems
• Supporting the Sales Administrator with general administrative duties

You will also support the day-to-day activities of the sales office, including:
 

• Answering customer sales enquiries by telephone and email
• Taking, processing and completing customer orders
• Assisting customers visiting our Marlborough showroom
• Helping customers with tile choices, samples and general product enquiries
• Ordering office and factory supplies
• Assisting with other office and administrative tasks as required

Although primarily a sales and customer service role, you will also have the opportunity to support our marketing activities. This may include:
 

• Making basic updates to the Marlborough Tiles website
• Assisting our Brand & Content Marketing Executive with photography and filming
• Helping to prepare products, samples and locations for photoshoots
• Assisting during photoshoots and content creation
• Supporting other straightforward marketing and content tasks as required

Previous marketing experience is not required; we are looking for someone who is comfortable learning new tasks and getting involved with a focus on sales and customer service primarily.

About You
 

We are looking for someone who is personable, practical and highly organised, with the confidence to communicate with a wide range of customers.

You will need:

• Previous experience in an administrative, office-based or similar role
• Strong customer service and communication skills
• A confident and professional telephone manner
• The ability to communicate clearly and professionally by email
• Good organisational skills and attention to detail
• The ability to work quickly and accurately, including during busy periods
• The ability to prioritise different tasks and work effectively under pressure
• Strong IT skills
• Good working knowledge of Microsoft Office, particularly Outlook and Excel
• A proactive attitude and willingness to help wherever required
• The confidence to deal calmly and professionally with customer complaints or difficult situations
• The ability to work both independently and as part of a small team

Experience within interiors, design, homeware, retail, or a related industry would be an advantage, but is not essential. An interest in and understanding of high-end interiors and design would also be an advantage.

Full training will be provided on our products, systems and processes.

Hours, Location & Salary
 

The role is based at our factory, showroom and offices on Elcot Lane in Marlborough and is not a remote position.

Our standard working hours are:

Monday–Thursday: 9:00am–5:30pm

Friday: 9:00am–5:00pm

Saturdays: Ad-hoc support for showroom appointments, where required

The salary for this role will be £12.71 per hour for applicants aged 21 or over.

We are open to discussing school-hours working arrangements, making the position potentially suitable for someone looking for a role that fits around school commitments. 

To apply for this role, please send your CV and a covering email to Cassie Maxfield, Head of Sales and Marketing, at cassie@marlboroughtiles.com.