Summer shutdown
Our factory will be closed for our annual summer shutdown between 27th July and 11th August 2024.
Every summer, we close production at our factory in Marlborough for two weeks. This enables us to thoroughly inspect our kiln, tools and machinery, and helps us ensure that the tiles we produce continue to be of the highest quality. It also allows our hard working team to enjoy some well-earned time off in the height of the summer.
This year our summer shutdown will occur between 27th July and 11th August. Naturally, this will affect timescales for some customer orders. Read on to learn more...
What to expect
Tile samples
Samples of handmade wall and floor tiles will continue to be available up to and throughout this period, and will be dispatched within 2-3 working days.
Handpainted tile samples ordered before 19th July will painted and dispatched before we close on 27th July. Any handpainted sample orders placed after that date will be painted and dispatched when we return in mid-August.
Hand painted & hand piped wall tiles
Orders of handpainted and handpiped tiles placed after 19th June will be made on our return in Mid-August, and will typically be dispatched from late August onwards.
Wall tiles
Orders for handmade wall tiles placed before 18th July will be made and delivered before we close.
Orders placed after 18th July will be manufactured and delivered following the summer shutdown, within 4-6 weeks of your order being placed.
Floor tiles
In-stock orders for floor tiles placed before 24th July will be dispatched for delivery within 1-2 weeks as usual.
Floor tile orders placed after this date - and those which are imported specifically for you - will be delivered within 4-6 weeks of your order, from late August onwards.
Contact us
If you have any questions regarding either a current or a new order, please email us on sales@marlboroughtiles.com. Our office team will still be on hand during the shutdown period and will be available to answer calls and emails. Our showroom will be open by appointment, you can arrange your appointment here.
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