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Delivery and returns

Delivery and returns

UK mainland deliveries (excluding Scotland and remote areas)

We provide a next day service to the UK mainland but please note exclusions below.

Samples to Mainland UK COST INC VAT

0 - 2kg

£ 5.00

2.1 - 10kg

£ 10.00
Orders to Mainland UK COST INC VAT
2.1 - 10kg £ 10.00
10.1 - 20kg £ 20.00
20.1 - 50kg £ 40.00
50.1 - 250kg £ 70.00
250.1 - 975kg £ 80.00

Non Mainland UK

(Including Scottish Highlands and some AB, PA and PH postcodes)

Samples to Mainland UKCOST INC VAT

0 - 2kg

£ 10.00

2.1 - 10kg

£ 20.00
Orders to Mainland UKCOST INC VAT
2.1 - 10kg£ 20.00
10.1 - 20kg£ 32.00
20.1 - 50kg£ 64.00
50.1 - 250kg
£ 112.00
250.1 - 975kg
£ 136.00
£ 108.00

Small orders

We will send out sample and small orders of approx. weight 1-2kg and size 20 x 15cm by post.

Small parcel delivery

Any order of a suitable size and weight and that consists of eligible products (eg sealants, cleaners, a few boxes of wall tiles) will be despatched via a courier service for next day delivery. Please order before 1pm, Monday to Friday.

Large orders

Larger orders (and some over-sized products) will need to be palletised. We operate a next day delivery service and will contact you to find out which day is suitable for delivery.

  • Once delivery is agreed you must ensure someone is available to accept delivery and help unload.
  • Standard deliveries are made between 9.00am and 5.30pm.
  • Please let us know if access to your property is restricted.
  • This is a kerbside service only and deliveries can’t be made inside your property.
  • If you require an am or pm or Saturday morning delivery, please contact us on 01672 512422 or email

Order collection

You can collect tiles from our Marlborough warehouse by prior arrangement (normally with at least 48 hours’ notice).

Please ensure that you collect goods in a suitable vehicle. For floor tiles, vehicles should be capable of being loaded by forklift and be able to transport your order safely and securely. You’ll need to inspect the goods when you collect them and transport them at your own risk. To discuss collecting your order please contact us.

Deliveries to Scotland and remote areas of the UK

For deliveries to some areas of Scotland we provide a 3 to 4 day service. For deliveries to remote areas of the UK including the Channel islands, the Isle of Wight, the Isle of Man, Scilly Isles, Highlands, Grampian, Scotland offshore and Northern Ireland, please contact us at for a price for delivery.

International delivery

International deliveries are subject to border and customs checks. You’ll be responsible for paying any import duties and taxes incurred, and will need to provide any information required to clear your goods through your country’s customs. We can’t be liable for any delays caused by border/custom checks.


We know that when you’re choosing tiles, it’s a long term, considered decision, and it helps to be able to see the tiles in context before making a final decision.

Porcelain floor tiles

We are able to offer cut samples of our porcelain floor tiles free of charge (you’ll need to pay for post and packaging). Each cut tile measures approx. 10cm square.

Glazed wall tiles and hand painted tiles

Unfortunately, we cannot provide free samples of glazed and hand painted tiles, simply because of the nature of production. However, we are happy to send out a small order of single tiles to help you make your decision, charged at our usual price plus postage and packaging at cost.



We regret that we cannot accept returns of sample tiles.


On delivery, please inspect your tiles and notify us of any damages or discrepancies within 72 hours.

We accept returns of full boxes of unused tiles only, returned to our Marlborough warehouse in a saleable condition and within 28 days of delivery.

  • Hand painted tiles are painted to order and are therefore non-returnable.
  • Installed tiles are non-returnable.
  • You are responsible for arranging transport and insurance on all returns at your cost.
  • All returns are subject to a 20% handling fee.
  • We will refund the cost of the tiles only less the 20% handling fee. We are unable to refund delivery or postage costs.
  • Our warehouse is open Monday-Friday 9am-4.00pm. Please email to arrange returns.
  • As our tiles may vary from batch to batch, it is a good idea to keep extra in case you need replacements in future.
  • This does not affect your statutory rights.

For our full terms and conditions please contact us directly.

“An excellent product and superb service. Many thanks to Grace and Jamie from Marlborough”

Nick Lester, customer

“Handmade tiles with wonderful glazes; the craftsmanship, the beauty and the customer service.”

Ephia Yasmin, customer

“Always visionary and ahead of the times from the outset.”

Ben Spriggs, Editor-in-Chief, Elle Decoration

“Your service is outstanding and everyone is stunned by the result. I could not be more delighted.”

Pat Jones, customer

“Marlborough are a trusted collaborator to design unique tile collections which delight our customers”

Rebecca Malon, Head of Design and Product Development Neptune

“Over 20 years, our brand has relied on Marlborough for specialist colour and glaze development.”

Colin Roby-Welford, MD of Fired Earth
Marlborough Made