Careers

At Marlborough Tiles, a tile is where science meets art. A family-owned company of makers and artists, we are leaders in contemporary tiles – pioneering new colours, new shapes, new techniques and new concepts for Britain’s finest homes. We are entering a new era with a growing international presence, with the vision to be a leading interiors and lifestyle brand. That’s where you come in…  

We are looking for a dynamic and creative team player, who loves all things to do with content creation and brings fresh ideas. You will focus on growing our brand through creating beautiful content and building relationships with press, brand ambassadors and influencers.  

KEY RESPONSIBILITIES

• Drive brand awareness and increase market share to achieve our goal of becoming the go-to brand for British made artisan tiles.
• Take responsibility for planning content themes to create the promotional calendar and driving the execution of the calendar.
• Build key relationships with like-minded brands, interior designers and influencers and press contacts.
• Work closely with Product Development Manager to bring new products to market that set Marlborough Tiles apart from our competitors. 

WHAT YOU WILL DO

• Content planning: work with the wider team to create content themes for the year in line with brand pillars and the new product development schedule.
• Content management: create a promotional calendar for multiple channels and customer groups.  
• Content production: produce all written and procure all photographic, video and illustrative assets for use on multiple channels such as the website, social media, digital and print ads, printed brochure, leaflets and editorial.  
• Brief creative suppliers including writers, stylists, photographers, designers, illustrators, videographers and animators  
• Take responsibility for planning and organising photoshoots, managing the shoots on the day and ensure the highest quality assets are received and shared on our channels accordingly
• Ensure that all creative production is of the highest standards and on brand 
• Own the look and feel of our various social media channels, scheduling and sharing posts, and take responsibility for growing organic social media in line with agreed targets
• Organise or attend relevant internal and industry events
• Drive Marlborough’s visibility in the press through proactively seeking PR opportunities and managing and vetting PR requests that come into the business  
• Maintain and manage our Press Loft page, including updating images, uploading press releases, and carrying out general upkeep to ensure consistent and engaging brand representation
• Act as the first point of contact for all influencer partnership requests, building strong working relationships and ensuring a smooth, professional experience
• Create influencer briefs and define deliverables that align with the brand’s marketing goals and content strategy
• Managing the library of photographic assets  
• Ensure the highest standard of copywriting is maintained in line with the ‘Marlborough lens’, both in your own writing and in the work of creative suppliers, such as copywriters and journalists
• Ensure the highest standard of design is maintained in line with brand values both in your own output and in the work of creative suppliers
• Keep track of all marketing projects using our project management software, Asana  
• Work with the product development team on new collections to plan launch campaigns and create supporting collateral  
• Feed into and take insights from E-Commerce manager’s analytics reporting  
• Liaise with the E-commerce manager about assets required for paid marketing activities  
• Be the main point of contact to support retailers and showrooms with branded collateral
• Be willing to support with site visits, showroom appointments, events and customer phone calls as required 

ABOUT YOU

No two days will be the same in this busy role. You will be equally comfortable turning your hand to both the creative and analytical aspects of marketing. This is the role for you if you are:

• Ambitious, self-motivated and able to take initiative and work independently
• Excellent at copywriting and have a high level of aesthetic literacy  
• Confident at creating in-house photography and videography content for use on social media, email and other digital channels
• Confident in using a suite of social media channels in our brand tone of voice, including Instagram, Facebook, Pinterest, LinkedIn and TikTok
• Highly organised with the ability to plan and coordinate marketing projects within budget and on-time
• Good at building relationships with key stakeholders
• Passionate about interiors and homewares  
• You will have at least 2+ years of experience in a similar role and be looking to take the next step in your career with more responsibility and potential for career advancement.  
• Ideally qualified with a bachelor's degree in a relevant subject or relevant CIM qualification
• Highly computer literate with a good grounding in Microsoft Office products and the knowledge of / ability to quickly learn Dropbox, Mailchimp, Craft CMS, Asana, Canva and tools such as CapCut and Adobe Creative Suite 

OUR OFFER

• Full time - 9am-5:30pm Mon-Thurs & 9am-5pm on Fridays
• Flexible working, ideally 3-4 days in the office and 1-2 days at home
• Salary commensurate with experience
• 25 days annual leave plus bank holidays
• Pension contributions  
• Free on-site parking
• A creative working environment with the potential to work with leading interior designers and partner brands  
• The role is based in our head office in Marlborough.   

To apply, please send your CV and a covering letter telling us why you’re perfect for the role to careers@marlboroughtiles.com

At Marlborough Tiles, craftsmanship meets creativity. We’re a team of artists, technicians, and designers creating some of Britain’s most beautiful contemporary tiles - and we’re proud to supply homes, interior designers and retailers across the UK and beyond. As we continue to grow and evolve into a leading interiors and lifestyle brand, we’re looking for someone exceptional to join our team.

This is a dual-role position combining sales administration and hands-on customer engagement. You’ll play a key part in ensuring our order process runs smoothly from start to finish - from entering and managing orders in our system to liaising with production, logistics and customers to make sure everything arrives perfectly and on time. At the same time, you’ll be actively involved in responding to sales enquiries, running showroom appointments, providing product advice, and following up on quotes.

If you're organised, confident with customers, commercially minded, and happy to get stuck into the detail, this is a unique opportunity to join a creative, close-knit team with exciting ambitions.

KEY RESPONSIBILITIES:

Sales Administration & Order Processing

•    Create and manage any trade, white label and consumer orders using our order management system
•    Set up new trade accounts for interior designers, retailers and contractors
•    Coordinate with the production and warehouse teams to confirm stock levels, plan shipments, and populate production schedules
•    Liaise with shipping companies (e.g., FedEx, World Options) to arrange UK and international deliveries and ensure cost-effective logistics
•    Track and follow up on delayed shipments or issues, seeking compensation where appropriate
•    Assist with ordering materials and supplies for production and office needs

Customer Service & Showroom Support

•    Act as a first point of contact for inbound calls and emails from customers and suppliers
•    Manage appointments and welcome visitors to the showroom, provide tile advice, assist with their design decisions and follow up post-visit
•    Work closely with interior designers and contractors to provide quotes and support the sales journey from enquiry to order
•    Proactively chase outstanding quotes and convert enquiries into confirmed orders

General Support

•    Support general office tasks including label printing, answering phones, and occasional facilities-related responsibilities
•    Prepared to assist with wider sales and marketing tasks including on-site events, dispatching brochures, etc

ABOUT YOU:

•    Organised, detail-oriented, and comfortable managing multiple priorities
•    Confident communicator with a friendly, professional manner
•    Provides exceptional customer service, championing the customer at every stage
•    Commercially aware and proactive in following up leads and quotes
•    Strong numerical and data analysis skills – able to use spreadsheets, create and read reports accurately and confidently
•    Tech-savvy – confident using Microsoft Office and quick to learn new systems (experience with Unleashed Inventory and Craft CMS is a plus)
•    Interested in design, interiors, or artisan manufacturing, or previous experience in a similar industry, is a bonus

WHAT WE OFFER:

•    Competitive salary (depending on experience) – £25,000 to £30,000
•    Full or part time considered 
•    Flexible working considered
•    Pension contributions
•    Free on-site parking
•    A creative, collaborative working environment
•    The chance to work directly with leading interior designers and brands
•    Based in our Head Office in Marlborough

To apply, send your CV and a covering letter to careers@marlboroughtiles.com, telling us why this role is perfect for you.