SMS Messaging Terms & Conditions

These SMS Messaging Terms & Conditions apply to SMS messages sent by Marlborough Tiles Ltd, Elcot Lane, Marlborough, Wiltshire, SN8 2AY (“Marlborough Tiles”, “we”, “us” or “our”).

These terms should be read alongside our Privacy & Cookies Policy, which explains how we collect, use and protect your personal information.

1. Signing up to SMS messages

When you opt in to receive SMS messages from Marlborough Tiles, we may send you a message confirming your subscription.

By opting in, you agree to receive recurring marketing and informational SMS messages from Marlborough Tiles at the mobile telephone number you provide.

Messages may include information about our products and collections, new launches, special offers and promotions, events, inspiration, services and other Marlborough Tiles news.

Your consent to receive marketing SMS messages is optional and is not a condition of purchasing any product or service from Marlborough Tiles.

2. Message frequency and charges

Message frequency may vary depending on our marketing activity and, where appropriate, your interactions with Marlborough Tiles.

We reserve the right to increase or decrease the frequency of messages and to change the telephone number or sender ID used to send messages.

Standard message and data rates may apply depending on your mobile network provider and tariff. If you have any questions about charges associated with receiving SMS messages, please contact your mobile network provider.

Marlborough Tiles and mobile network providers cannot guarantee that messages will always be delivered and are not responsible for delayed or undelivered messages where this is outside their reasonable control.

3. How to unsubscribe

You can opt out of receiving marketing SMS messages from Marlborough Tiles at any time by replying STOP to a message from us.

After sending STOP, you may receive a final message confirming that you have been unsubscribed. We will then stop sending marketing SMS messages to that number unless you subsequently choose to opt in again.

If you wish to receive SMS marketing from Marlborough Tiles again in the future, you can sign up again through one of our available SMS subscription methods.

Opting out of SMS marketing will not prevent us from contacting you where necessary in connection with an order, enquiry, delivery or other product or service you have requested from us.

4. Help and support

You can reply HELP to an SMS message from Marlborough Tiles for information about the messaging service and how to unsubscribe.

For further assistance, please contact us at sales@marlboroughtiles.com or call +44 (0)1672 512422.

5. Changing or transferring your mobile number

If you change your mobile telephone number or transfer your number to another person, please unsubscribe by replying STOP from your existing number before the change takes place.

Alternatively, you can contact us at sales@marlboroughtiles.com and let us know the mobile number that should be removed from our SMS marketing list.

This helps us ensure that marketing messages intended for you are not subsequently sent to another person.

6. Your personal information and Mailchimp

When you subscribe to SMS marketing, we may process information including your name, mobile telephone number, marketing preferences, consent and subscription information, and information relating to your interactions with our messages.

We use Mailchimp, a service provided by Intuit, to help manage and deliver our SMS marketing communications. This means relevant personal information may be processed through Mailchimp for purposes including managing subscriptions and opt-outs, maintaining records of consent, delivering SMS messages and measuring engagement with our communications.

Mailchimp may process personal information outside the United Kingdom. Where personal data is transferred internationally, appropriate safeguards are used in accordance with applicable data protection law.

We do not sell your personal information.

For further information about how Marlborough Tiles collects, uses, stores and protects your personal information, and about your rights in relation to your personal data, please see our Privacy & Cookies Policy.

7. Changes to these terms

We may amend these SMS Messaging Terms & Conditions from time to time, including where we make changes to our messaging service or where changes are required to reflect applicable law, regulation or guidance.

Any updated terms will be published on this page and will take effect from the date they are published.

We may also change, suspend or discontinue our SMS messaging service at any time.

8. Contact us

If you have any questions about our SMS messaging service, your subscription or these terms, please contact us:

Marlborough Tiles Ltd
Elcot Lane
Marlborough
Wiltshire
SN8 2AY

Email: sales@marlboroughtiles.com
Telephone: +44 (0)1672 512422

Marlborough Tiles Ltd is registered in England under company number 5794390.

Last updated: August 2026